Shipping & Returns

DELIVERY OPTIONS:

Royal Mail 2nd Class Signed For - 3-5 working days (1-3kg) £5.00

Parcelforce24 - 1 working day (3-5kg) £14.00

Parcelforce48 - 2 working days (3-5kg) £12.00

Parcelforce48 - 2 working days (5kg+) £20.00

Tracking:

Parcelforce orders can be tracked here.

Royal Mail orders can be tracked here.

*Working days are Monday to Friday (excluding bank holidays)

*All orders are posted within 2 working days of purchase

*Delivery service is based on weight, offering you the best price we can, depending on your individual purchase. 

Need your order to arrive on a certain day?

We do offer next day delivery so if you need an item sooner please contact us and we can arrange it for you.

 

RETURNS POLICY

All sales are final. No refunds, exchanges or returns.

If you have received your item and it is faulty, you may return it for a refund. Please contact our customer service with further details.

You will have 14 days from receiving your order to report any issues such as damage or missing items within your order. We will not be held responsible for any issues reported after this period.

We will notify you once we’ve received and inspected your return. You’ll  automatically be refunded on your original payment method.

Cancellations

Once your order has been prepared, packaged or dispatched it cannot be cancelled. If you wish to cancel your order please email us at thecaravanlockpeople@gmail.com as soon as possible and we will advise if this is possible.